Why mentorship
My parents never worked in corporate America, and I know how much it helps to have one person inside a company looking out for you. Each fellow picked a pillar from the playbook. I picked careers and skills and narrowed it to mentorship.
Interviews
I interviewed people across the bank about how they had grown their careers there. The same points came up repeatedly:
- Onboarding often lacked structure, and resources were scattered
- Mentorship existed on paper but not always in practice
- Few senior leaders shared their backgrounds
- Feedback was often generic, and skill paths were unclear
- The mentoring relationships that worked were built on shared interests or backgrounds
Choosing an idea
I did a competitive scan, wrote “how might we” statements and set success metrics as OKRs. I plotted ideas on an impact versus effort map and scored the top three on desirability, viability and feasibility. One idea scored clearly higher than the others.
The concept
- A short survey on role, goals, interests and working style that produces a visible compatibility score
- Mentor cards to browse and match with, capped at three active mentors
- Messaging and short feedback after a match
- One searchable page for the bank's scattered internal “go” links, with plain-language search
I also wrote a risk and controls review and a small business case, ran a user test with a peer and drafted a now, next, later roadmap.
What I learned
Most of my first ideas did not survive the interviews. The concept that won was simpler than what I started with and much closer to what people described.
What isn't shown
This was a fellowship design exercise, not a launched JPMorgan Chase product, and no internal material is shown here.